Goods must be paid for in full prior to being delivered.
(Customers with an active Credit Account can arrange with sales staff to pay on their usual account terms)
The cost of delivery will consist of a distance and handling charge, quoted at the time of the order.
We will deliver the goods to the address specified in your order. The accuracy of the information is solely the responsibility of the customer.
Only one attempt will be made to deliver to the customer on the agreed date, if the customer is unable to accept the delivery, then only one other attempt will be made on another suitable and arranged date.
Delivery days and times
Deliveries on our own transport within our designated areas will be from Monday to Friday, (excluding Bank Holidays) between 8:00am – 5pm.
We cannot guarantee times of deliveries, but every endeavour will be made to deliver on the agreed date.
We strongly advise customers not to book tradesmen prior to the receipt of their goods and we will not be held responsible or liable for any loss or expense caused as a result of a delay in delivery.
Limitations of delivery service
Hartwell & Co Ltd offers a kerbside delivery service only. It is the customers responsibility to ensure that there is a safe access and adequate room for items to be delivered.
Our drivers are not expected to carry heavy items into back gardens, through houses or up flights of stairs.
It is the responsibility of the customer to receive and check the goods, once delivered the customer accepts responsibility for all the goods. Any damages, faults or errors must be reported to our office within 24 hours of the goods being received.
Third Party Couriers
Deliveries outside our designated areas can be arranged using a third-party carrier, either by the customer themselves or by Hartwell & Co. Delivery dates and liability for these goods, once they have left our premises, is solely the responsibility of the carrier company.
Most of our items are large, bulky and heavy. Specialist pallet couriers must be used. Off loading is the responsibility of the customer.
For smaller items, such as hardware and accessories we may use well known van couriers.